Quality Assurance

Dexter Magnetic Technologies successfully completed its ISO 9001:2000 recertification audit conducted by BSI Management Systems America, Inc. in September 2006. Dexter retains certification through October 2009.

We have adopted Joseph Juran’s definition “a customer is anyone who receives or is affected by the product or process.” This definition included both internal and external customers.This expansion of thinking caused many changes in the management of quality.

The new ISO 9001 (ISO 9001:2000) states clearly that “top management shall ensure that customer requirements are determined and are met with the aim of enhancing customer satisfaction."

Dexter's Quality Management System includes the basic of a good quality system, such as:

• Understanding customer requirements.
• Ensuring we have the ability to meet customer requirements.
• Ensuring we have people capable of doing the work that affects quality.
• Ensuring that we have buildings, equipment and support services needed to meet product requirements.
• Ensuring we identify problems and work to correct or prevent them.

We believe that quality good products come from:

• Good people throuh hiring, experience, education or training.
• Good leaders.
• Good designs.
• Good materials and equipment.
• Solid processes that include necessary process controls.
• A collection of the fundamental quality technique and tools.
• Excellent relentless and training.
• Good communicators in key positions.
• Access to more advanced quality techniques.

For us, "quality is everyone's job" is not a slog, but a driving force.